Refund & Cancellation Policy

At Evarima, every hamper and product is curated with utmost care and love. Since our orders often include personalized gifts, delicate jewelry, and curated items, we follow a strict and transparent policy regarding refunds, returns, and cancellations.

1. Order Cancellations

• Before Processing: You can request a cancellation within 12 hours of placing your order by emailing us at evarima.official@gmail.com
• After Processing: Once an order is customized, packed, or dispatched, it cannot be canceled or modified.

2. Returns & Replacements

Due to the handcrafted, curated, and personal nature of our hampers, we do not offer general returns, refunds, or exchanges once an item has been delivered as described.

We will only offer a free replacement or store credit if:

• You receive a physically damaged product.
• You receive a defective or broken item (e.g., damaged jewelry or packaging).
• An item is missing from your hamper.
• You received the wrong order entirely.

3. Mandatory Unboxing Video Requirement

To ensure fair handling of damaged or missing claims, an unboxing video is mandatory.

Requirements for the Unboxing Video:

1. The video must start before opening the outer shipping box or courier bag.
2. The shipping label and tracking number on the package must be clearly visible.
3. The video must be uncut, unedited, and continuous from start to finish while opening the box and inspecting all items inside.

Note: Claims without a valid, continuous unboxing video will unfortunately not be eligible for replacement or store credit.

4. How to Claim a Replacement

If your package meets the criteria above:

1. Contact us within 24 to 48 hours of delivery.
2. Send your Order ID, a brief description of the issue, and the unboxing video/photos to evarima.official@gmail.com
3. Our team will review your claim within 24–48 hours. Once approved, we will dispatch a replacement product/part at no extra cost to you.

5. Refund Method

If a replacement item is out of stock, we will issue a full refund or store credit:

• Prepaid Orders: Refunds will be credited back to your original payment method (Bank Account / UPI / Card) within 5–7 business days after approval.
• Store Credit: Issued as an instant discount code for your next purchase on our website.